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Mary Killough, Director Senior HelpLine: 1-800-252-8966 (711 TRS)

Need Assistance?


Contact our Senior HelpLine toll-free at 1-800-252-8966, Monday through Friday, from 8:30 a.m. to 5:00 p.m., for information about the Department’s programs and services for older adults and persons with disabilities.

In most cases, when assistance is needed with specific programs, callers will be referred to a local office based on where they live.

For individuals who are deaf or have speech impairments, please dial Illinois Relay at 711 to communicate over the telephone.

Springfield Office

Illinois Department on Aging
One Natural Resources Way, Suite 100
Springfield, IL 62702-1271
Chicago Office

Illinois Department on Aging
555 W Monroe St., Suite 1500-S
Chicago, IL 60661-3714
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Submit an APS Registry Appeal Form online.

Learn more about the APS Registry.

FOIA Requests

Release of Information

Reasonable Accommodation/Civil Rights Complaint Procedures

Report Abuse
Adult Protective Services (APS) Hotline: 1-866-800-1409
For deaf and speech-impaired communication: Dial Illinois Relay at 711

APS Case Complaints
Illinois Department on Aging Office of Adult Protective Services Complaint Portal

Legislative Requests
Contact: Bresha Brewer

Media Inquiries
Contact: Iris Huber
Phone: 773-636-8802

Law Enforcement Agencies
Contact: David Perry

Contact a Long-Term Care Ombudsman in Your Area
Contact Laura Adamski
Contact the Senior HelpLine