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SENIOR HELPLINE: 1-800-252-8966 (711 TRS) REPORT ABUSE: 1-866-800-1409

Contact Us

Contact our Senior HelpLine toll-free at 1-800-252-8966, Monday through Friday, 8:30 a.m. to 5 p.m. about the Department's programs and services for older adults and persons with disabilities. For deaf and speech-impaired communication over the telephone, dial Illinois Relay at 711. 

In most instances, when looking for assistance with specific programs, callers will be referred to a local office in the area they live.

IDoA Springfield Office

Illinois Department on Aging
One Natural Resources Way, Suite 100
Springfield, IL 62702-1271

IDoA Chicago Office

Illinois Department on Aging
555 W Monroe St., Suite 1500-S
Chicago, IL 60661-3714

Other Contacts


Report Abuse
 Adult Protective Services (APS) Hotline: 1-866-800-1409
For deaf and speech-impaired communication over the telephone, dial Illinois Relay at 711.

Legislative Requests
 Gloria Simmons
217-558-3918

Media Inquiries
Iris Schweier
773-636-8802

Law Enforcement Agencies
Sarah Carlson
Deputy General Counsel

Contact a Long-Term Care Ombudsman
Outreach Events
Senior Helpline
FOIA Requests
Release of Information
Reasonable Accommodation/Civil Rights Complaint Procedures