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Mary Killough, Director Senior HelpLine: 1-800-252-8966 (711 TRS)

Release of Information

All record requests of the Illinois Department on Aging (IDoA) must be made in writing and may also require specific forms and support documentation.  Information releases are subject to federal and state laws and Department policy.  Some information may be redacted, or a request denied based on the sensitivity of the information and the governing statutes, rules, or procedures. 

Subpoena or Court Order

All court orders and subpoenas for records maintained by the Department on Aging, including the Community Care Program (CCP), Adult Protective Services (APS), or the Benefits Access Program (BA), must be submitted directly to the Department, preferably using this Online Application. Please allow two weeks for processing.

If you do not want to use the Online Application, you may submit the court order or subpoena by email or mail. Note that additional processing time is required.

Orders for Long-Term Care Ombudsman Program and Home Care Ombudsman Program records must be submitted in writing to the Office of the State Long-Term Care Ombudsman Program at AGING.SLTCOProgram@illinois.gov.   

Authorization for Release of Information

Community Care Program or Benefits Access Program participants or their legal representatives may request the Participant's records by completing the online Authorization for Release of Information. Please allow four weeks for processing.

For Adult Protective Services (APS) records, an alleged victim or their legal representative may request their records by completing an Authorization for Release of Information and submitting it to IDoA. By law, reporter information is confidential and an alleged abuser shall not receive the APS records.

The Authorization for Release of Information is available as a PDF file and in additional languages.

If a request is made by a participant's legal representative, the request must include proof or support documentation that the requestor is a legal representative. Substitute forms may be accepted but must include the information requested on the authorization forms and the required support documentation.

Records Requested From the State Long-Term Care Ombudsman Program

Use the Authorization for Release of Ombudsman Records form for all resident/participant authorizations.

You can obtain an Authorization form by contacting the Senior HelpLine at 1-800-252-8966 or clicking the links above.