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Senior HelpLine

We are here to . . .

Help you locate services in your community,

Evaluate your needs and answer questions,

Link you to local care coordination services, and

Provide information, assistance, and literature.

In addition to local information and assistance sites, the Senior HelpLine provides information on programs and services. It links persons 60 and older and their caregivers to local services.

Professional staff briefly assess needs, send literature, and write referrals for care coordination services, the Long-Term Care Ombudsman programlegal services, transportationemployment, and nutrition services.

Senior HelpLine staff also provide abuse intake and accept appeals and service inquiries from the Community Care Program clients.

When You Call

It is helpful to have...

  • the client's name,

  • age,

  • address,

  • present services received, and

  • daytime telephone numbers.

Report Abuse

To report suspected abuse, financial exploitation or neglect of a person 60 or older or an adult with disabilities age 18-59; call the statewide, 24-hour Adult Protective Services Hotline: 1-866-800-1409.

You may also call your local Adult Protective Services Provider Agency

For more information, see Adult Protective Services.


Monday - Friday, 8:30 a.m. - 5:00 p.m. CST
Toll-free: 1-800-252-8966
For deaf and speech-impaired communication over the telephone, dial Illinois Relay at 711.
Phone: 217-524-6911
Address: One Natural Resources Way, Suite 100, Springfield, IL 62702-1271

To get information in another state, link to National Information and Assistance Sites.

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