Skip to main content
Mary Killough, Director Senior HelpLine: 1-800-252-8966 (711 TRS)

Senior HelpLine

Woman customer service agents working in call center

How Can We Help

Whether you're looking for support for yourself or a loved one, our team is ready to assist you. We can help you locate services in your community, evaluate your needs and answer your questions, connect you with local care coordination services, and provide helpful information, assistance, and literature.

If you need assistance, call our Senior HelpLine at 1-800-252-8966, Monday through Friday, from 8:30 a.m. to 5:00 p.m. For individuals who are deaf or have speech impairments, please dial 711 (Illinois Relay) to communicate over the telephone.

We Are Here to Help

In addition to local information and assistance sites, the Senior HelpLine provides information on a wide range of programs and services. It serves as a vital connection point, linking individuals aged 60 and older and their caregivers to local resources and support services in their communities.

Professional staff briefly assess needs, send literature, and write referrals for care coordination services, the Long-Term Care Ombudsman program, legal services, transportation, employment, and nutrition services.

Senior HelpLine staff also handle abuse intake and accept appeals and service inquiries from individuals enrolled in the Community Care Program.

When You Call

It is helpful to have:

  • the client's name,
  • age,
  • address,
  • present services received, and
  • daytime telephone numbers.

Report Abuse

To report suspected abuse, financial exploitation or neglect of a person 60 or older or an adult with disabilities age 18-59; call the statewide, 24-hour Adult Protective Services Hotline: 1-866-800-1409.

You may also call your local Adult Protective Services Provider Agency. 

For more information, see Adult Protective Services.

Contact

Monday - Friday, 8:30 a.m. - 5:00 p.m. CST
Toll-free: 1-800-252-8966
For deaf and speech-impaired communication over the telephone, dial Illinois Relay at 711.
Phone: 217-524-6911
E-mail: aging.ilsenior@illinois.gov
Address: One Natural Resources Way, Suite 100, Springfield, IL 62702-1271

To get information about services in another state, please visit the National Information and Assistance Sites for helpful resources and contacts.

Related Resources

General Resources List