Senior HelpLine

How Can We Help

Whether you're looking for support for yourself or a loved one, our team is ready to assist you. We can help you locate services in your community, evaluate your needs and answer your questions, connect you with local care coordination services, and provide helpful information, assistance, and literature.

If you need assistance, call our Senior HelpLine at 1-800-252-8966, Monday through Friday, from 8:30 a.m. to 5:00 p.m.

For individuals who are deaf or have speech impairments, please dial 711 (Illinois Relay) to communicate over the telephone.

Call Tollfree Use the IL Relay Service

We Are Here to Help

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In addition to local information and assistance sites, the Senior HelpLine provides information on a wide range of programs and services. It serves as a vital connection point, linking individuals aged 60 and older and their caregivers to local resources and support services in their communities.

Professional staff briefly assess needs, send literature, and write referrals for care coordination services, the Long-Term Care Ombudsman program, legal services, transportation, employment, and nutrition services.

Senior HelpLine staff also handle abuse intake and accept appeals and service inquiries from individuals enrolled in the Community Care Program.

When You Call

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the client's name
age
address
present services received
daytime telephone numbers

Report Abuse

To report suspected abuse, financial exploitation or neglect of a person 60 or older or an adult with disabilities age 18-59; call the statewide, 24-hour Adult Protective Services Hotline:

1-866-800-1409

For more information, you may also call your local Adult Protective Services Provider Agency using our map tool.

Find a Provider

For more information, visit the Adult Protective Services webpage.

Adult Protective Services