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Mary Killough, Director Senior HelpLine: 1-800-252-8966 (711 TRS)

Certification Process

7 Steps in the Service Provider Certification Process

(see 89 Illinois Administrative Code 240.1600, Provider Agency Certification)

1. Application

  • Complete and submit your Certification Packet. 
  • Pass the review of your Certification Packet.

2. Review

  • Schedule and pass a precertification review of on-site operations at your agency unless a performance review of the provider agency has already been completed by the Illinois Department on Aging or its designee within the prior 12 months.

  • Complete any required remediation based on the review.

3. Certification

  • Receive Service Provider Certification from the Illinois Department on Aging.

4. Management Training

5. IMPACT Enrollment and GATA Registration

  • IMPACT Enrollment: Prior to receiving a contract with IDoA to serve Community Care Program (CCP) participants, your organization must enroll in the State’s IMPACT (Illinois Medicaid Program Advance Cloud Technology) system as an atypical agency. To begin your enrollment process in the IMPACT system, review the instructions. After reviewing the instructions, log into the IMPACT system to complete your enrollment. Once you have submitted your IMPACT application for review, email your IMPACT application ID number to Aging.IMPACTApplications@illinois.gov. If your organization is already enrolled in the IMPACT system, email your IMPACT provider ID to Aging.IMPACTApplications@illinois.gov so that once your IDoA contract is executed, your IDoA information can be added to your organization’s existing IMPACT enrollment.
  • GATA Registration: Please follow the instructions in the link below:               https://ilaging.illinois.gov/forprofessionals/procurement/gata.html

6. Contracting

(see 89 Illinois Administrative Code 240.1607, Standard CCP Provider Agreement)

  • Complete and submit your Provider Agreement.

  • Provider Agreements will be entered with qualified provider agencies on a schedule determined by the Illinois Department on Aging, but no more frequently than semiannually after initial certification.

7. Renewal

  • Recertification

Additional Certification Information and Resources

Open Certification Schedule

  • The Illinois Department on Aging is accepting certification packets from all Planning and Service Areas (PSAs) of the state of Illinois.

Management Training

  • See the Calendar for a current list of training events and meetings.

Assistance and Resources

Resources