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Mary Killough, Acting Director Senior HelpLine: 1-800-252-8966 (711 TRS)

FAQ-Community Care Services

1.What is Case Management?

Case management involves both the initial eligibility determination process for CCP and development of individualized plans of care, which are subject to reassessment on an annual basis absent intervening changes. This type of service is provided by Case Coordination Units.  

2.What is In-Home Service?

In-home service is defined as general non-medical support by supervised homecare aides who have received specialized training in the provision of this service. The purpose of providing in-home service is to maintain, strengthen and safeguard the functioning of individuals in their own homes in accordance with the authorized plan of care.

For more information about in-home service provider requirements, refer to the CCP rules, Sections 240.1525, 240.1530 and 240.1535.

3.What services are included in CCP In-Home Service?

Some of the required in-home services include:

  • meal planning and preparation, including special diets when needed;
  • routine housekeeping tasks;
  • performing or assisting with shopping and errands;
  • assisting with self-administered medications;
  • performing or assisting with personal care tasks, such as bathing and dressing; and
  • providing escort or transportation to medical facilities or for essential errands.

For a detailed list of in-home services, refer to the CCP rules, Section 240.210.

4.What is Adult Day Service?

Adult Day Service is defined as the direct care and supervision of adults age 60 and over in a community-based setting for the purpose of providing personal attention and promoting social, physical and emotional well-being in a structured setting.

For more information about adult day service provider requirements, refer to the CCP rules, Sections 240.1550, 240.1555 and 240.1560.

Note: Adult Day Service Centers under the CCP programs may apply for the Child and Adult Care Food Program (CACFP) at any time during the year. USDA is an equal opportunity provider and employer.

5.What services are included in CCP Adult Day Service?

Some of the required adult day services include: 

  • transportation to and from the adult day service site, with at least one vehicle accessible to persons with disabilities;

  • a mid-day meal meeting at least one-third of the Dietary Reference Intakes (DRI) and supplemental nutritious snacks;

  • a program of activities designed to improve or maintain the optimal functioning of the client; and

  • health-related services as appropriate (a program nurse must be on duty at least one half of each day when clients are being served).

For a detailed list of adult day services, refer to the CCP rules, Section 240.230.  

6.What are the requirements for an Adult Day Service facility?

Adult day service facilities must include a minimum of 40 square feet of activity area per client and must meet all local and state codes and requirements, such as plumbing, building and fire safety. Facilities also must be accessible to persons with disabilities.

For more information about adult day service facility requirements, refer to the CCP rules, Section 240.1550.   

7. Is there a list of current CCP provider agencies and their respective service areas?

Yes. The Department maintains a list of current CCP providers. See Directory of Agencies Serving Seniors and scroll down to select the appropriate type of service provider agency. and scroll down to select the appropriate type of service provider agency