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Adult Protective Services (APS)

Preventing Abuse, Neglect, or Financial Exploitation of Persons Who Live in the Community

Effective July 1, 2013, legislation was passed by the General Assembly to expand the Department's current Elder Abuse and Neglect Program (now Adult Protective Services Program) to prevent abuse, neglect, and financial exploitation of people with disabilities between the ages of 18-59 living in the community.

The Adult Protective Services Program is locally coordinated through 38 provider agencies​, which are designated by the Regional Area Agency on Aging and the Illinois Department on Aging. Case workers from the Adult Protective Services Provider Agencies conduct investigations and work with adults age 60 or older and adults age 18-59 with disabilities in resolving the abuse, neglect, or financial exploitation situation. All Adult Protective Services caseworkers are trained and certified by the Department.


For more information on protective services for seniors, contact the Senior HelpLine.

To report suspected abuse, exploitation or neglect of an older person, call the statewide, 24-hour Adult Protective Services Hotline:1-866-800-1409. For deaf and speech-impaired communication over the telephone, dial Illinois Relay at 711.