Skip to main content

Contact Info for SHIP Partners

  • Centers for Medicare & Medicaid Services

    800/633-4227 (800-MEDICARE)
    CMS is the federal agency that administers the Medicare program. 1-800-MEDICARE staff answer general questions on Medicare.

  • National Government Services

    Medicare Part A and Part B Medicare Administrative
    Contractor (MAC)
    800/633-4227 (800-MEDICARE)
    For questions or problems with Medicare Part A or Medicare Part B claims or appeals.

  • CGS Administrators, LLC

    Durable Medical Equipment (DME) Medicare Administrative
    Contractor (MAC)
    For questions or problems with Medicare Part B Durable Medical Equipment (DME) claims or appeals.

  • Senior Health Insurance Program

    800/252-8966; 711 (TRS)
    Provides free, confidential and objective insurance counseling to people on Medicare and their families regarding Medicare, Medicare supplement insurance, Medicare+Choice products and long term care insurance.


    Beneficiary & Family Centered Care Quality Improvement Organization (BFCC-QIO)
    888/524-9900; 888/985-8775 (TTY); 855/236-2423 (Fax) 
    Provides information and assistance to providers, patients and families regarding beneficiary complaints, discharge appeals and immediate advocacy.

  • Illinois Department on Aging
    For information on transportation needs, household and personal care needs as well as other services to seniors and caregivers. 

Related Resources