Contact Info for SHIP Partners

Centers for Medicare & Medicaid Services

800/633-4227 (800-MEDICARE)
www.medicare.gov
CMS is the federal agency that administers the Medicare program. 1-800-MEDICARE staff answer general questions on Medicare.

National Government Services

Medicare Part A and Part B Medicare Administrative
Contractor (MAC)
800/633-4227 (800-MEDICARE)
www.ngsmedicare.com
For questions or problems with Medicare Part A or Medicare Part B claims or appeals.

CGS Administrators, LLC

Durable Medical Equipment (DME) Medicare Administrative
Contractor (MAC)
866/270-4909 
www.cgsmedicare.com
For questions or problems with Medicare Part B Durable Medical Equipment (DME) claims or appeals.

Senior Health Insurance Program

800/252-8966; 711 (TRS)
www.illinois.gov/aging/SHIP
Provides free, confidential and objective insurance counseling to people on Medicare and their families regarding Medicare, Medicare supplement insurance, Medicare+Choice products and long-term care insurance.

LIVANTA

Beneficiary & Family Centered Care Quality Improvement Organization (BFCC-QIO)
888/524-9900; 888/985-8775 (TTY); 855/236-2423 (Fax)
www.livantaqio.com/en/states/illinois 
Provides information and assistance to providers, patients and families regarding beneficiary complaints, discharge appeals and immediate advocacy.

Illinois Department on Aging

ilaging.illinois.gov
For information on transportation needs, household and personal care needs as well as other services to seniors and caregivers.