Contact Info for SHIP Partners

Centers for Medicare & Medicaid Services

800/633-4227 (800-MEDICARE)
www.medicare.gov
CMS is the federal agency that administers the Medicare program. 1-800-MEDICARE staff answer general questions on Medicare.

National Government Services

Medicare Part A and Part B Medicare Administrative
Contractor (MAC)
800/633-4227 (800-MEDICARE)
www.ngsmedicare.com
For questions or problems with Medicare Part A or Medicare Part B claims or appeals.

CGS Administrators, LLC

Durable Medical Equipment (DME) Medicare Administrative
Contractor (MAC)
866/270-4909 
www.cgsmedicare.com
For questions or problems with Medicare Part B Durable Medical Equipment (DME) claims or appeals.

Senior Health Insurance Program

800/252-8966; 711 (TRS)
www.illinois.gov/aging/SHIP
Provides free, confidential and objective insurance counseling to people on Medicare and their families regarding Medicare, Medicare supplement insurance, Medicare+Choice products and long term care insurance.

LIVANTA

Beneficiary & Family Centered Care Quality Improvement Organization (BFCC-QIO)
888/524-9900; 888/985-8775 (TTY); 855/236-2423 (Fax)
www.livantaqio.com/en/states/illinois 
Provides information and assistance to providers, patients and families regarding beneficiary complaints, discharge appeals and immediate advocacy.

Illinois Department on Aging

www.illinois.gov/aging
For information on transportation needs, household and personal care needs as well as other services to seniors and caregivers.