Investigates reports of abuse, neglect and mistreatment of individuals who receive mental health services or developmental disability services in programs operated, licensed, certified or funded by the Illinois Department on Human Services.

Investigates reports of abuse and neglect of individuals by licensed home health agencies, home service programs, hospitals, outpatient rehabilitation facilities, ambulance companies, etc.

Investigates abuse and neglect occurring in IDPH or HFS certified facilities.

Investigates consumer fraud, identity theft, scams, telemarketing and home repair fraud.

Investigates complaints against licensed healthcare professionals.

Investigates allegations against a schoolteacher for individuals aged 18 -22 still attending school.