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Mary Killough, Acting Director Senior HelpLine: 1-800-252-8966 (711 TRS)

Volunteer to be an Ombudsman!

The Long-Term Care Ombudsman Program helps residents assert their civil and human rights. The Ombudsman Program seeks volunteers to visit long-term care facilities in their communities to empower residents and help residents resolve complaints. Complaints can range from cold food or a missing sweater, to more serious issues such as inadequate staffing levels, injuries, misuse of medication, or abuse of a resident.  Complex complaints are referred to the Regional Ombudsmen.

Volunteers must be over the age of 18 and will be required to be fingerprinted, complete a training course established by the Office of State Long-Term Care Ombudsman, and attend ongoing in-service trainings. Ombudsman volunteers must have exceptional communication and problem-solving skills, empathy and good judgment.

To learn more, download the brochure, Become a Long-Term Care Volunteer Ombudsman, and watch the Long-Term Care Ombudsman Volunteer Representative Recruitment video. 

To inquire about volunteering, contact...