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Resident and Family Support Council
The Resident and Family Support Council is a virtual forum to bring people together across the State.
Council Goal
The goal of this Council is to educate and connect people about issues relating to residents and families in the long-term care system.
Meeting Details
- Every 2nd and 4th Tuesday of each month
- Time: 3:00 PM
- Topics: Determined through attendee input
- Each meeting includes:
- Question and Answer session
- Resource sharing
Stay Connected
If you are interested in receiving invitations for future meetings, contact us to be added to our email group.
Upcoming Meetings
You do not have to register.
Click the link below at 3:00 P.M. on the day of the meeting to join the Zoom call.
Catch Up on Past Presentations!
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Past Presentations & Resources
March 10, 2024
Topic: AARP – learn about this valuable resource by having a tour of the website.
February 24, 2026
Topic: You have an Advocate! Understanding the Long-Term Care Ombudsman Program in IL
January 27, 2026
Topic: Listening to the Family Perspective on this Long-Term Care Journey – What has the experience been like for them?
December 9, 2025
Topic: Visiting With Your Loved One During the Holidays – Ideas of things to make all your visits more engaging!
November 24, 2025
Topic: Watch Party: The Thin Edge of Dignity by Dick Weinman | Assisted Living Documentary
November 11, 2025
There was no meeting due to the State and Federal Holiday of Veterans Day.
October 28, 2025
Topic: Listening To What Our Residents Want – Discussing how Resident Rights impact those living in long-term care.
October 14, 2025
Topic: Celebrating Resident Rights Month – an interview with a resident who advocates for his and others’ rights daily.
September 23, 2025
Topic: Listening to What Our Residents Want – Thinking about the impact that environment has on our day-to-day lives.
September 9, 2025
Topic: Illinois Legislative Update for the 2025 Legislative Session
August 26, 2025
Topic: Jack York, founder of iN2L and now TaleGate, has been traveling the country over the last 5 years, capturing stories of elders throughout the land.
August 12, 2025
Topic: Making Empowered Health Care Decisions
July 22, 2025
Topic: Listening to What Our Residents Want – A conversation about how interactions can make or break a resident’s day.
July 8, 2025
Topic: Seeing yellow: what you need to know about urinary tract infections.
June 24, 2025
Topic: Listening to What Our Residents Want – A conversation about how interactions can make or break a resident’s day.
June 10, 2025
Topic: LGBTQ+ Inclusivity in Aging Services & Resources for Long-term Care
- View Presentation Materials:
May 27, 2025
Topic: Listening To What Our Residents Want – A conversation about resident-directed living.
May 13, 2025
Topic: Grief Across Generations: Navigating Loss Around Mother’s Day and Father’s Day’s
- View Presentation Materials: Grief Across Generations
April 22, 2025
Topic: Listening To What Our Residents Want
April 8, 2025
Topic: Learning of a Resource To Help When You Want To Leave the Long-Term Care Facility and Living in the Community
- View Presentation Materials: Community Integration, Colbert Information, & Housing Resources.
March 25, 2025
Topic: Listening To What Our Residents Want – A Conversation with Those Living In Long-Term Care Regarding Accommodation of Needs
March 11, 2025
Topic: Legislative initiatives that are important to those living in long-term care.
- View Presentation Materials: Illinois Legislative Update
February 25, 2025
Topic: Listening To What Our Residents Want – A Conversation with Those Living In Long-Term Care Regarding Care Plans
February 11, 2025
Topic: Diverse Elders Coalition: advocates for the unique needs of our communities throughout our country.
January 28, 2025
Topic: Empowering residents through person-directed living
January 14, 2025
Topic: Learning About the Library and All It Has To Offer Even When You Are a Resident of a Long-Term Care Community!
December 10, 2024
Topic: Listening is Reading!
- View Presentation Materials - Services for Persons with Print Impairments and Braille and Talking Book Program for Aging Adults and Those With Low Vision
November 26, 2024
Topic: Second showing of the Thankfulness Meeting
November 12, 2024
Topic: Celebrating Thankfulness During the Thanksgiving Season
October 22, 2023
- Topic: Election Day is November 5th – Making sure that your right to vote is honored as a person living in Long-Term Care!
- View Presentation Materials - Voting Rights
October 8, 2024
- Topic: Hearing About the Importance of Resident Rights From Those Living in Long-Term Care
September 23, 2024
- Topic: Planning for Resident Rights Month!
September 10, 2024
- Topic: Responding to Respiratory Illnesses in Long-Term Care - A presentation on current respiratory illnesses circulating in Illinois and necessary actions you can take as residents and family members of residents in Long Term Care.
- View Presentation Materials: Respiratory Season Preparation in Long-Term Care
August 27, 2024
- Topic: Adult Protective Services – the entity that ensures those aging in Illinois are safe physically and financially!
- View Presentation Materials: Adult Protective Services New Provider Training
August 13, 2024
- Topic: Understanding What Benefits Exist for the Aging Veteran in Illinois
July 23, 2024
- Topic: Understanding Dementia-Related Behaviors – moving from drugs to investigating the why.
- View Presentation Materials - Understanding Dementia-Related Behaviors
July 9, 2024
Topic: Psychotropic Drugs: What You Need to Know About Standards of Care and Best Practices.
June 25, 2024
- Topic: Illinois Legislative Update – Discussion of aging related bills that have passed during the 2024 Spring Session.
- View Presentation Materials: IDoA Legislative Update
June 11, 2024
- Topic: Illinois Department on Aging – a great resource for all Illinoisans!
- View Presentation Materials: IDoA 2024 Program Overview Presentation
May 28, 2024
- Topic: The Montessori Method in Dementia Care
View Presentation Materials: Montessori Presentation Handout
May 14, 2024
- Topic: Learning About the Different Types of Long-Term Care Communities in Illinois
- View Presentation Materials: Facility Types with Laws, Regulations & Advocacy Agency and Website Resources
April 23, 2024
- Topic: Moving Forward in Long-Term Care!
April 9, 2024
- Topic: Changing the Culture of your Long-Term Care Community – a tool to assist in this endeavor
- View Presentation Materials: Artifacts Training and Handouts.
March 26, 2024
- Topic: Understanding the Personal Needs Allowance for Medicaid Residents in Long-Term Care Communities
- View Presentation Materials: Personal Needs Allowance
March 12, 2024
- Topic: Who are the Ombudsman and How They Help Those Living in Care Communities
February 27, 2024
- Topic: Senior Scams- Protecting yourself and those you love
- View Presentation Materials: How to Protect Yourself, Technology-Assisted Frauds and Scams
February 13, 2024
- Topic: My loved one has dementia… I need resources!
January 23, 2024
January 9, 2024
- Topic: Visiting with your loved one during the holidays - ideas of things to make all your visits more engaging.
November 28, 2023
- Topic: Let’s hear from you!
November 14, 2023
- Topic: Resident and Family Empowerment – a discussion regarding how to advocate for yourself.
October 24, 2023
- Topic: Staffing Needs to be addressed in LTC but are the new proposed federal regulations it?
- View Presentation Materials: PowerPoint 1, PowerPoint 2
October 10, 2023
- Topic: Your Way! Process for determining which Long/Short Term Home is right for You
- View Presentation Materials: Process for Achieving Your Way! Step-By-Step Process for Determining Which Home is Right for You
September 26, 2023
- Topic: The Point of View from the Long-Term Care Ombudsman Volunteers
September 12, 2023
- Topic: 25 Common Nursing Home Problems & How to Resolve Them
- View Presentation Materials: PowerPoint, Resource 1, and Resource 2.
August 22, 2023
- Topic: Understanding your Rights As a Resident In Long-Term Care - Continuing the conversation!
August 8, 2023
- Topic: Understanding Your Rights As a Resident In Long-Term Care
July 25, 2023
- Topic: The Fear of Retaliation is Real
July 11, 2023
- Topic: Making Life Easier Through Assisted Technology
June 27, 2023
- Topic: Good Reads & Good Listens—Recommended books and podcasts to help support your long-term care/aging journey.
- View Presentation Materials.
June 13, 2023
- Topic: Continuing Our Conversation About What Happens When I File a Complaint with the State About a Long-Term Care Facility?
May 23, 2023
- Topic: What Happens When I File a Complaint About Long-Term Care Facility with The State?
- Topic: Who’s Who in Long-Term Care
- View Presentation Materials
April 25, 2023
- Topic: Things I Wish I Knew When I Went Into a Long-Term Care Facility
- View Presentation Materials
April 11, 2023
- Topic: What Admission to a Long-Term Care Facility should look like: Contract Discussion?
March 28, 2023
- Topic: Using Federal “Care Compare” to Assess Nursing Home Ratings
March 14, 2023
- Topic: Did you know you can have a camera in your resident’s room?
- View Presentation Materials
February 28, 2023
- Topic: Person Centered/Directed End of life Care Presented by Nancy Flowers
- View Presentation Materials
February 14, 2023
- Topic: Advanced Directives - Uncomplicating Whats Seems Complicated!
- View Presentation Materials - POLST and Prairie State Legal Services
January 24, 2023
- Topic: Activities of Daily Living: What does this mean and what should it look like in long-term care?
January 10, 2023
- Topic: What is a Family Council, How do I Start One and what should it look like?
December 27, 2022
- Topic: The Gift of Resources to Empower II
- View Presentation Materials
December 13, 2022
- Topic: Staying Safe This Holiday Season
- View Presentation Materials - IDPH COVID-19 Update and LTC COVID Guidance
November 22, 2022
- Topic: Giving Thanks for Family Caregivers in Long-Term Care
November 8, 2022
- No meeting due to Election Day
October 25, 2022
- Topic: Meaningful Engagement During the Holidays
October 11, 2022
- Topic: Taking Your Loved One Out of The Facility: From a day outing to vacation, what do I need to know?
Sept 27, 2022
- Topic: Resident Rights Month – Celebrating an Empowered Life in Long-Term Care
- View Presentation Materials
September 13, 2022
- Topic: What Should Meaningful Engagement Look Like in Your Long-Term Care Facility?
August 23, 2022
- Topic: The Importance of Knowing Your Medications and What They Are For
August 9, 2022
- Topic: Being Self-empowered with your Dietary Choices
July 26, 2022
- Topic - Navigating Your Own Advocacy When You Live in A Long-Term Care Facility
- View Presentation Materials.
July 12, 2022
- Topic: Nursing Home Rate Reform in IL – paying our CNAs for years of service
- View Presentation Materials.
June 28, 2022
- Topic: You Can Be Treated for COVID – Understanding the various treatments and when/how these are administered
June 14, 2022
- Topic: Abuse, Neglect and Exploitation in Long-Term Care Facilities: Adult Protective Services Role and Ombudsman Role
- View Presentation Materials
May 10, 2022
- Topic: Resident & Family Support Council Year in Review- revisiting some of our most impactful conversations
April 26, 2022
- Topic: Sexual Expression in Long-Term Care Facilities
April 12, 2022
- Topic: Update on Legislation Pertaining to Long-Term Care
- View Presentation Materials HERE.
March 22, 2022
- Topic: Resident Rights – Your Rights as a citizen and a Facility Resident PART II
- View Presentation Materials HERE.
March 8, 2022
- Topic: Resident Rights - Your rights as a citizen and a facility resident PART I
- Topic: Resident Council Meeting - What are they for and what should they look like?
- View Presentation Materials HERE.
- Topic: Family Councils: A Way to Feel More Involved in Your Loved One's Facility
- View Presentation Materials HERE.
January 11, 2022
- Topic: Understanding Your Rights: The Right to Privacy and Confidentiality.
December 21, 2021
- Topic: The Gift of Resources to Empower
- View Presentation Materials HERE.
December 7, 2021
- Topic: We Want to Hear From You!
November 23, 2021
- Topic: Home For the Holidays- enjoying each other's company no matter where you live.
November 9, 2021
Topic: The How's and Why's of Guardianship
- View Presentation Materials HERE.
October 26, 2021
- Topic: Having your Person Centered Care Needs Met Through You Care Plan
- View Presentation Materials HERE.
October 12, 2021
- Topic: What is Person Centered Care?
September 28, 2021
- Topic: IDPH Update: It's Fall What should we be seeing?
- View Presentation Materials HERE.
September 14, 2021
- Topic: Understanding Guardianship in IL
- View Presentation Materials HERE.
August 31, 2021
- Topic: Dementia Friendly Illinois
- View Presentation Materials HERE.
August 17, 2021
- Topic: Hospice and Palliative Care – What's the difference?
August 3, 2021
- Topic: Understanding Dementia
- View Presentation Materials HERE.
July 20, 2021
- Topic: Care Plans – What are they and what do I need to know
- View Presentation Materials HERE.
June 22, 2021
- Topic: It's June… what should we be seeing
- View Presentation Materials HERE.
June 8, 2021
- Topic: Understanding Your Long-Term Care Discharge and Financial Rights
- View Presentation Materials HERE.
May 25, 2021
- Topic: Electronic Monitoring-Understanding Your Rights!
- View Presentation Materials:
May 11, 2021
- Topic: We Want to Hear from You!
April 27, 2021
- Topic: Advocating For Yourself!
- View Presentation Materials HERE.
April 13, 2021
- Topic: The Different Types of Long-Term Care Communities Where To Go To Advocate For Yourself or Those You Care About
- View Presentation Materials HERE.
March 30, 2021
- Topic: IDPH Revised Guidance for Nursing Homes; released on March 19, 2021.
- View Presentation Materials HERE.
- Topic: Family's and Resident's Concerns Regarding Visitation in Long-Term Care Facilities.
- View Presentations Materials HERE.
