Counties Served:
DuPage, Kane, Kendall, McHenry, Lake, Grundy, Kankakee, Will

Provider Information: 

Dupage County

DuPage County Department of Community Services
421 North County Farm Road
Wheaton, IL 60187

Trish Niewoehner, Regional Ombudsman
ITDOMB@dupagecounty.gov
trish.niewoehner@dupagecounty.gov

(800) 942-9412 (R)
Main intake line: (630) 407-6500
FAX: (630) 407-6501

Kane, Kendall, McHenry Counties

Senior Services Associates, Inc.
2111 Plum Street
Aurora, IL 60506

Chris Mootrey, Regional Ombudsman
omb@seniorservicesassoc.org      
cmootrey@seniorservicesassoc.org

(630) 897-4035
FAX: (630) 897-6901 (Aurora)

Lake County

Legal Aid Chicago
200 N. LaSalle Street, Suite 1400
Chicago, IL 60601

Suzanne Courtheoux, Regional Ombudsman
ombudsman@legalaidchicago.org

(888) 401-8200 (S)
FAX: (312) 431-2121

Grundy, Kankakee, Will Counties

Catholic Charities, Diocese of Joliet
16555 Weber Rd.
Crest Hill, IL 60403

Sharon McLemen, Regional Ombudsman
omb@cc-doj.org
smclemen@cc-doj.org

(815) 724-1120
FAX: (815) 723-3452

Counties Served:
Bureau, Henderson, Henry, Knox, LaSalle, McDonough, Mercer, Putnam, Rock Island, Warren

Provider Information:

Alternatives for the Older Adult
3800 Avenue of the Cities, Suite 101
Moline, IL 61265

Aly Irish, Regional Ombudsman
ombudsman@alternativesforyou.org
airish@alternativesforyou.org

(800) 798-0988 (S)
(309) 277-0167
FAX: (309) 277-0163

Counties Servd:
Fulton, Marshall, Peoria, Stark, Tazewell, Woodford

Provider Information:

The Center for Prevention of Abuse
720 Joan Court
Peoria, IL 61614

John Worsham, Regional Ombudsman
ombudsman@centerforpreventionofabuse.org
jworsham@centerforpreventionofabuse.org

(309) 272-2917
FAX: (309) 637-3907

Counties Served:
Champaign, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Ford, Iroquois, Livingston, Macon, McLean, Moultrie, Piatt, Shelby, Vermilion

Provider Information:

ECIAAA Long-Term Care Ombudsman Program
East Central Illinois Area Agency on Aging, Inc.
1003 Maple Hill Road
Bloomington, IL  61704-9327

Ryan Gannaway, Regional Ombudsman
rgannaway@eciaaa.org

(800) 888-4456 (R)
(309) 829-2065 Ext. 1227
FAX: (309) 829-6021

Counties Served:
Adams, Brown, Calhoun, Hancock, Pike, Schuyler

Provider Information:

River’s Edge Ombudsman Program
2731 S. MacArthur Blvd.
Springfield, IL 62704

Jena Blacketer, Regional Ombudsman
jblacketer@reomb.org

(888) 348-2530 (S)
(217) 617-4700

Counties Served:
Cass, Christian, Greene, Jersey, Logan, Macoupin, Mason, Menard, Montgomery, Morgan, Sangamon, Scott

Provider Information:

ICARE – Project Advocate
Area Agency on Aging for Lincoln Land
2731 S. MacArthur Blvd.
Springfield, IL 62704

Megan Jizmagian, Regional Ombudsman
admin@icare.ws
megan@icare.ws

800) 842-8538 (S)
(217) 523-8419
FAX: (217) 679-7919

Counties Served:
Bond, Clinton, Madison, Monroe, Randolph, St. Clair, Washington

Provider Information:

SSP Ombudsman Program
Senior Services Plus, Inc.
2603 North Rodgers Ave
Alton, IL 62002

Tracie Ramel-Smith, Regional Ombudsman
ombudsman@seniorservicesplus.org
tsmith@seniorservicesplus.org

(855) 336-4778 (S)
(618) 465-3298 Ext. 127
FAX: (618) 465-3302

Counties Served:
Clay, Effingham, Fayette, Jefferson, Marion

Provider Information:

ECCOA Ombudsman Program
Effingham City/County Committee on Aging
209 South Merchant Street
Effingham, IL 62401

Lisa Light, Regional Ombudsman
llight@eccoa.org

(800) 283-4070 (S)
(217) 347-5216
FAX: (217) 347-5590

Counties Served:
Crawford, Edwards, Hamilton, Jasper, Lawrence, Richland, Wabash, Wayne, White

Provider Information:

SWAN
120 S. Fair, Suite #2
Olney, IL 62450

Ashley Sharp, Regional Ombudsman
regionalombudsman@swandvhl.org

(888) 715-6260 (S)
(618) 879-2214
FAX: (618) 392-5514

Counties Served:
Alexander, Franklin, Gallatin, Hardin, Jackson, Johnson, Massac, Perry, Pope, Pulaski, Saline, Union, Williamson

Provider Information:

Shawnee Alliance for Seniors
Shawnee Health Services
6355 Brandhorst Drive
Carterville, IL 62918-9802

Elaina Finnie, Regional Ombudsman
ombudsman@shsdc.org

(800) 642-7773 (N)
(618) 985-8322
FAX: (618) 985-3080

Counties Served:
City of Chicago

Provider Information:

Chicago Department of Family & Support Services
1615 West Chicago Avenue, 3rd Floor
Chicago, IL 60622

Bernard Cobbins, Regional Ombudsman
bernard.cobbins@cityofchicago.org

(312) 746-7490
FAX: (312) 746-6506

Counties Served:
City of Evanston & Suburban Cook County (Except the City of Evanston)

Provider Information:

City of Evanston

Lorriane H. Morton City Hall
City of Evanston - Health and Human Services
909 Davis Street
Evanston, Illinois 60201

Candice Mitchell, Regional Ombudsman
ombudsman@cityofevanston.org

(847) 448-8696
FAX: (847) 869-6183

Suburban Cook County (Except the City of Evanston)

Legal Aid Chicago
200 N. LaSalle Street, Suite 1400
Chicago, IL 60601

Lawrence Wagner, Regional Ombudsman
ombudsman@legalaidchicago.org

(888) 401-8200 (S)
FAX: (312) 431-2121